Editorial policy

Where the route information comes from

The list of routes is maintained by us: which pairs of places we cover, the names we use for them, and whether a route is an airport transfer or a city-to-city connection.

The written description on a route page is generated from that route’s own facts — the two endpoints, the transfer type, the estimated drive time — using a fixed template, plus a short description of the destination. It is not a first-hand trip report, and it is not presented as one.

Travel times are estimates

Every drive time on this site is an approximation for a typical run in normal conditions. Costa Rican road conditions, weather, traffic around San José, and your exact pickup and dropoff addresses all move the real number. Treat the operator’s own stated duration on the Viator listing as authoritative.

Where the listings come from

Prices, availability, durations, ratings, review counts and cancellation terms are pulled live from Viator’s API at the moment you load the page. They are Viator’s data and the operator’s data. We do not edit them, and we do not cache them long enough to go stale in a way that would mislead.

Ranking works destination-first: a product has to plausibly serve the place you are travelling to before its departure point is considered, and products that only match the departure city are pushed down. A small number of transfers we have verified by hand are pinned above the automated results on routes where the matcher was unreliable.

What we will not do

• invent reviews, ratings, testimonials or trip reports
• invent operators, vehicles, credentials or a vetting programme
• sell placement — no operator can pay to rank higher here
• fill an empty route with unrelated tours to make the page look busy
• claim a route is available when we have no listing that serves it

When there is no verified listing for a route, the page says so plainly and offers a live Viator search instead. An empty section is a more useful answer than a padded one.

Corrections

If something here is wrong, we want to fix it. See the corrections page.